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Collaboration

A platform that enables people to work together by breaking down the barriers of time, location, and medium. Leading to an increase in productivity, accuracy, efficiency, and impacting the ROI. Consistent Experience Across the Workspace Key for User Adoption Design for collaboration More mobile employees means more empty desks. Even when employees come into the office to use meeting space, they often have to compete for overbooked conference rooms built for 10 to 15 people, even though most meetings usually involve 3 to 5 people. Wasted space is wasted money. Investing in technology that helps people connect and collaborate without wasted space offers a speedy return on investment and bottom-line savings.

Prepare for the future Demographics are changing, so attracting and retaining the best talent takes a new approach. To prospective employees, your space reveals your culture and the effectiveness of your collaborative processes. To current employees, your workspace affects job satisfaction, how they’ll interact with others, and their ability to innovate. A flexible space can help good employees from any demographic work together and help you adapt to future changes.

Escape the cube. Organizations constantly ask employees to “think outside the box.” But in most offices, they have to try and meet that challenge while sitting in an actual box. If your goal really isinnovation, if your business is going to disrupt old patterns,you have to create an environment where new ideas can form. Good design and the right technology brings people together in ways that inspire creativity and action.

Activate talent. As mobility untethers people from the office, the way you share knowledge and build employee skills has to change. This is not just a space and design challenge—the expense in time and resources required by bringing large numbers of people together doesn’t make sense. Collaboration technology lets you train new employees, allowing live attendees to participate from anywhere while others can view recordings on demand..

Unified Communications Solutions : Unify voice, video, data, and mobile applications on fixed and mobile networks, delivering a media-rich collaboration experience across business, government agency, and institutional workspaces. These applications use the network as the platform to enable easy collaboration every time, everywhere, so everyone’s included..

Employee Collaboration The growing use of Unified Communications clients that unify presence , IM (Instant messaging ), Voice ,Video ,conferencing, directories &messaging has given employees a new and more immediate way of collaborating. &thus give a typical user to consult the best method for reaching a co- worker before attempting to contact him.

Employee Mobility Employee mobility is an ever- increasing fact of life these days and Unified Communications’ can be a primary tool for those who need to travel or simply work off- premises. With the help of Unified Communications’ application such as Presence , mobile employees are becoming more accessible to customer , management and their own co-workers’.

Cost &Time saving Beyond the employee productivity benefits, these value-added Unified Communications application also yield direct cost savings. Two areas where these saving are readily reported are in voice and video conferencing technology use .

Collaborative Video Conferencing Technology Solutions : collaborative Video &Telephony Services Technology are making it easier to connect and collaborate with colleagues, partners, and customers from any location and reliable, high-quality, interoperable video &Telephony services.

IM & Presence Service :
A standards-based enterprise platform that brings people together in and across organizations in the most effective way. This open and extensible platform facilitates the highly secure exchange of presence and instant messaging (IM) information between Unified Communications and other applications. Voice Mail &Integrated Messaging A robust unified messaging and voicemail solution that provides users with flexible message access options and IT with management simplicity. lets users access and manage messages from an email inbox, web browser, Jabber, Unified IP Phone, smartphone, or tablet. Also provides flexible message access and delivery format options, including support for voice commands, speech-to-text transcription, and even video greetings. Simplify message management, by directing unanswered calls to a Cisco Unity or Cisco Unity Connection account

Customer Care :
Provides customer segmentation with state-of- the-art, built-in, interactive voice response capability, and proactive customer service for a superior customer experience with integrated, outbound, call management capabilities. Multichannel capabilities include management of voice, email, web chat, and social media inquiries.

Contact center Offer :
• Sophisticated call routing and comprehensive contact management capabilities. • E-mail, Web Chat and social media integration • Automatic call distributor features, including conditional routing, call-in-queue, and expected-wait-time messages Workforce optimization, including workforce management and advanced quality management. • Next-generation historical and real-time reports and dashboards with flexible presentation options using Unified Intelligence Center

Meeting center Now teams can meet, collaborate, and stay productive anywhere, anytime, and on any mobile device or video system. Cisco WebEx video conferencing helps you make decisions faster, with integrated audio, video and content sharing. Save time and money by relying on highly secure and scalable WebEx meetings from the global Cisco Collaboration Cloud.